Live Chat Software
Are you looking for live chat software for your website? Look no further! Learn about the top 10 live chat software today!
Live chat software has been helping business owners to interact with their customers. Discover the essential features of live chat software that can help you with your business. We created a comparison chart of the top 10 live chat software to help you choose the one that will fit perfectly with your business.
Reasons Why Businesses Need Live Chat Software
In today’s world, speed is really essential. From shipping to accessing your product, your customers would want things fast, and most of the time, they get it.
However, things are not the same when it comes to customer service. Researchers say that the average response time of businesses to customers on social media is 10 hours. Requests done through email even takes longer than 12 hours to get a response.
That’s why live chat has become popular over the last few years. Live chat software lets you have real-time conversations with your customers while they are visiting your website. It is fast, convenient and customers prefer it over any other digital service channel.
But if you are still looking for the reasons why you should get a live chat software, here are the reasons:
1. It can Increase Sales and Conversions
One of the first significant benefits of using a live chat on your site is the potential to convert inquiries to sales. The American Marketing Associations say that B2B companies who have a live chat got a 20 % increase in conversions.
Customers like to browse websites, and while they are doing that, they will have questions about your products or services. And if you have a live chat, they could inquire, and they would get an answer immediately – while they are STILL on your website.
That is what makes live chat really powerful.
Live chats can give you the chance to hold your buyers by the hand, and help them reach a buying decision. It is like having a sales assistant on standby through your website.
2. It Can Reduce Support Costs
It is not a secret that customer support can be quite expensive. In traditional call centers, a customer service agent will be the one who will handle the phone and email requests, but only one at a time. The beauty of live chat software is that it can change all of that.
3. It Builds Trust with Buyers
When consumers walk into a physical store, the retailer has the chance to build a rapport with the customer during the sales process. This can help them establish trust and make the sale. But in the online world, you cannot do that.
Consumers are naturally skeptical about buying things from people that they do not know. It is only human nature. That is how live chat software can help you. It allows you to have direct conversations with your customers – to get direct feedback, to build trust, to build reports, to collect useful information directly, and resolve issues right away before they escalate.
